Refund policy

Returns
We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped for Quality Control. If there is any issue or discrepancy upon receipt of your order, customer must contact Eye Candy Chocolatier via email for replacement or refund with pictures of damaged item(s), shipping cartons bottom that shows the dimensions, top of shipping carton capturing the ship label and damage. These requests MUST be received within 2 days of delivery of the order. After 2 days of receipt, Eye Candy Chocolatier considers the shipment to be delivered and accepted with no issues, and no refunds or reships will be offered. To report issues or send photos of damaged product, please email eyecandychocolatier@gmail.com Due to safety concerns for our customers, we cannot accept returned orders.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your re-shipped product to reach you, may vary.